Privacy Policy

We collect information you provide directly to us when you fill out a contact or inquiry form on our website. This may include your first and last name, business name, email address, phone number, and information about your business revenue and industry. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is collected through standard web server logs and analytics tools.

We use the information we collect to: • Respond to your inquiries and communicate with you about our services • Provide, maintain, and improve our services • Send you marketing communications where you have opted in or where permitted by law • Comply with legal obligations • Protect against fraudulent or unlawful activity We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with third-party service providers who assist us in operating our website and delivering our services (such as email platforms, CRM tools, and analytics providers). These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use cookies to remember your preferences, understand how you use our site, and improve our services. We also use the Meta Pixel (Facebook Pixel) on our website. This tool allows us to measure the effectiveness of our advertising and understand how visitors interact with our site. The Meta Pixel may collect information about your activity on our website and associate it with your Facebook account. You can opt out of Meta's data collection by visiting Facebook's Ad Preferences page. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

Depending on your location, you may have the following rights regarding your personal information: • The right to access the personal information we hold about you • The right to request correction of inaccurate or incomplete information • The right to request deletion of your personal information • The right to object to or restrict our processing of your information • The right to data portability To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

We take reasonable measures to protect your personal information from unauthorised access, use, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with a revised effective date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Vels Media Email: jarren@velsmedia.com.au Phone: 0422 921 225 Website: velsmedia.com.au